Refunds & clothing concerns
Two different services
A FinBud subscription pays for access to the software. A laundry payment pays the selected dry cleaner for clothing-care services. Refund requests must be assessed against the relevant service and transaction.
Subscription concerns
For duplicate subscription charges or failed activation after a confirmed payment, retain the Paystack reference and report the issue to FinBud through the support contact that will be published before launch. The platform currently requires manual renewal and does not automatically debit your account.
Laundry-service concerns
Contact the dry cleaner about cancellations, incomplete services, missing clothes, or damage. Provide the order reference and any relevant evidence. Recorded garment conditions and photos can support the review. Each business needs to communicate its reviewed service terms before accepting orders.
Processing refunds
Refunds require review and are not automated in this version. Where a payment was processed through Paystack, an authorised operator should handle approved refunds through the provider against the original transaction. Timelines depend on the provider and payment method; this draft makes no guaranteed refund-time promise.